Terms And Conditions

Welcome to Reptixa. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By visiting our website, requesting information, or placing an order, you agree to be bound by these Terms & Conditions and all applicable laws and regulations.

2. Products & Availability

Reptixa specializes in premium reptiles and related services. Product availability may change without prior notice due to breeding schedules, export regulations, or stock availability.

3. Orders

All orders are subject to confirmation and acceptance. We reserve the right to refuse or cancel any order for reasons including product availability, legal restrictions, or pricing errors.

4. Pricing

All prices are subject to change without notice. Shipping costs, customs duties, taxes, permits, and import fees are not included unless explicitly stated.

5. Payments

Payments must be completed using the approved payment methods before processing an order. International bank transfer fees or payment gateway charges are the responsibility of the customer unless otherwise agreed.

6. Shipping & Export

Reptixa ships in accordance with international regulations and animal welfare standards. Buyers are responsible for ensuring that importing reptiles is legal in their country and for obtaining any required permits or licenses.

7. Live Arrival Policy

We carefully prepare every shipment to ensure the health and safety of our reptiles. Any issue regarding live arrival must be reported within 2 hours of delivery and supported with clear photos or videos.

8. Returns & Refunds

Due to the nature of live animals, returns are generally not accepted. Refunds or replacements are considered only in cases covered by our Live Arrival Policy or when required by applicable law.

9. Customer Responsibilities

Customers must provide accurate shipping information and ensure that someone is available to receive the shipment immediately upon arrival.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, and branding, is the property of Reptixa and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

Reptixa shall not be liable for delays, customs clearance issues, import restrictions, weather conditions, carrier delays, or circumstances beyond our reasonable control.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and is used only for order processing, customer support, and service improvements.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any revised terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our support team through the Contact Us page or via our official email address.